hill robinson yacht management

Hill Robinson Services Guide

SERVICES GUIDE

Hill Robinson was specifically created to manage the operational complexities of the world’s largest superyachts, bringing technical excellence to a full spectrum of services. Today, Hill Robinson offers specialised yacht management, project management for new builds and refits, charter management, corporate services, crew placement, payroll and recruitment, plus a host of other services from VSAT to aviation.

Trust is the cornerstone of the Hill Robinson success story. Our international clientele trust us implicitly with both their yachting interests and assets, and we strive to deliver peace-of-mind, stress-free yachting with efficiency and professionalism.

With Hill Robinson’s diligent management and support, every element of a yacht’s operation will function with precision: safety, security, accounts, crew, procurement, maintenance and environmental considerations.

Our services are designed to insulate owners from risk, with a keen focus on reducing ownership costs, maintaining peak yacht performance and value, and ensuring charter yachts are operated safely and professionally.

Our full-scope portfolio of services, covering both commercial and private use, supports an owner through every step of their yachting activity.

“ The most frequent comment I receive is that my 12-year-old yacht looks like a newly built yacht, which is the result of Hill Robinson’s extraordinarily diligent, dedicated, and professional management.”

Owner — 40m Yacht

HILL ROBINSON IS THE LEADING YACHT MANAGEMENT COMPANY

As vastly experienced professionals in the business, Nick Hill, Niall Robinson and Karl Hartmann have assembled one of the strongest teams in the industry.

YACHT MANAGEMENT

Dedicated and specialised

Multilingual shore support team with 24-hour emergency response

Operational support

Financial administration

Technical assistance

Hill Robinson provides a specialised management service, sharing the responsibility for all aspects of yacht ownership and operation.

The day-to-day operation of a superyacht is a complex and multi-faceted business. With Hill Robinson’s yacht management, every element will function with precision: safety, security, operational, accounts, crew, and maintenance.

Clients can rely on Hill Robinson for an instant response and competent support, strengthened by ongoing training and development, information sharing, and solid teamwork from highly motivated staff.

From complete management to mini ISM, there is a solution to suit your needs and your budget. Every owner deserves value for money and looking after our clients’ funds is one of our greatest strengths.

Delivering the best in human resources, quality of service, attention to detail and value for money, are the cornerstones of Hill Robinson’s business. Our fully audited and secure systems ensure a vessel is managed effectively with full transparency and accountability.

We are dedicated to bringing you the very best.

“ Never off duty, we bridge the gap between the superyacht and the shore.”

Giles Hunt, General Manager, Antibes

A successful charter program requires business planning, reliability, budget responsibility and clear processes.

We are confident that our strategic approach is precisely the model required.”

Julie Bichon, Head of Charter Management

MAKING THE MOST OF THE ASSET

Charter management.

Maximise charter revenue

Advertising and marketing of the yacht, coordination of marketing material

Liaising and negotiating with brokers to confirm bookings

Management of the yacht calendar

Administering owners’ obligations for MYBA charter contracts

Financial handling – deposit, balance and APA Member of MYBA

For many owners, the benefits of chartering their yacht go far beyond generating income; a busy charter yacht can keep the crew motivated and help keep the systems in full working order, enhancing the resale value.

We coordinate all aspects of a yacht’s charter promotion. From management of the yacht’s calendar to liaising with brokers to negotiate and confirm bookings, to the creation of accurate marketing materials and implementation of proactive advertising campaigns, Hill Robinson has an owner’s interests forefront of mind.

Our highly experienced team is adept at handling every facet of the charter process and our offices are structured to maximise accountability, performance, and streamline communication. A successful charter program requires business planning, reliability, budget responsibility and clear processes. Owners can rest assured that their charter operations are commercially compliant, their personal interests are protected, and that our reliable service will in turn garner their superyacht an enviable charter reputation.

Hill Robinson is a MYBA member and we administer the owner’s obligations in accordance with MYBA contracts. We manage all financial requirements of the charter, including deposits, balance payment, and APA distribution.

PROJECT MANAGEMENT FOR THE WORLD’S FINEST NEW CONSTRUCTIONS

Construction, contract, specification and design review.

Technical advice and representation

Quality and cost control

Onsite supervision

Regular reports

Commissioning and sea trials

Hill Robinson’s experienced and highly qualified project managers have been involved with some of the industry’s most exciting projects and a significant number of high-profile new builds, with leading shipyards and designers. We understand how to frame a project before tendering it to shipyards demonstrably capable of that task.

Our team of former captains, naval architects, engineers and surveyors all work together to ensure the timely and cost-effective completion of your project. We offer management solutions to suit each build’s specific requirements and, acting as an owner’s representative, Hill Robinson manages each project from the client’s perspective.

Our project management service for new builds provides owners with exceptional value. Our extensive practical and technical knowledge, as well as our understanding of contractual framework, enables elevated results, enhanced control, and ensures cost-effective completion of your build project.

Hill Robinson was specifically created to manage the operational complexities of the world’s largest superyachts.

Ensuring safety is the basis of good management. Once a good Safety Management System is in place and everyone knows their role, everything around it flows with efficiency.”

Michele Minns Perrone - Head of Fleet Compliance

COMPLIANCE SAFETY IS THE PRIORITY

Fully ISM/ISPS certified and audited

ISM & ISPS familiarisation, training and drills

Ship safety and security plans

Onboard safety audits and risk assessments

HRClick secure app

Whether private or commercial, safety is paramount for every yacht.

We see safety, security, efficiency and training to be an intrinsic part of yacht management. As well as ISM implementation and management, Hill Robinson also oversees certification for the International Ship and Port Facility Security Code (ISPS), which covers international, maritime and port security regulations, and the Maritime Labour Convention (MLC), which regulates all aspects of crew employment and welfare.

Effective implementation of both the ISM and ISPS Codes can safeguard a yacht’s reputation, as well as reducing long-term running costs and insurance premiums. The necessary safety and security documentation is recorded, reported and reviewed via HRClick – Hill Robinson’s secure, user-friendly and highly efficient app that tracks vessel and crew certification, safety checklists, hours of rest, and holds important management documentation.

Hill Robinson provides class and flag state approved Safety Management Systems that are both in line with current international and industry requirements, and future provisions.

GLOBAL CREW CONTRACTS

Crew employment and payroll.

MLC compliant crew payroll – prompt and efficient

Individual crew employment contracts

MCA and flag state approved

Crew medical insurance

Social Security liability management

Hill Robinson operates a Guernsey-based employment practice to oversee payroll, contracts, insurance, social security payments, and crew management needs.

Our well-established procedures are efficient, cost-effective, and work in perfect complement to Hill Robinson’s crew placement and recruitment services.

We ensure that employment contracts are compliant and correct, and that joining or departing crew are supported by a professional team. Hill Robinson’s crew employment and payroll services work to minimise owner risk in every instance, managing employment liabilities, contracts and certification.

REFITS REDEFINED

Technical and refit.

Emergency technical support 24/7

Technical management

Contract negotiation, planning and refit management

Quality, cost and budget control

Condition surveys

Pre-purchase surveys

To ensure the highest quality, combined with a timely and cost-effective completion of your refit project, Hill Robinson’s client-focused support team is the clear choice. The Hill Robinson technical team is well positioned to assist with emergency support, maintenance, refit planning, and the handling of insurance claims.

Whether the experience of a naval architect, a Class 1 engineer or a surveyor is needed, assistance is only a phone call away.

Dealing with flag states, class societies, and suppliers often requires patience and diplomacy, as well as language skills, and our team speaks more than 15 languages.

Our shore support team works with captains to find solutions, organise contracts and guarantee accurate quoting and budgets. We keep all parties up to date, helping to ensure refits and maintenance periods are successfully completed on time and on budget.

AN INDEPENDENT, UNBIASED, AND UNCOMPROMISED APPROACH TO PRE-PURCHASE AND CONDITION SURVEYS

In-depth inspections by experienced surveyors

Performance and endurance tests at sea

Full dry dock inspections

Superyacht valuation

Damage surveys and repair estimates

Annual flag state surveys and audits

Hill Robinson provides independent surveys for all yachts and passenger yachts, with detailed analysis of every aspect. Whether a structural survey, mechanic, interior, or assessment of the tenders and toys, our survey department has the expertise required.

Our experienced technical team comprises marine engineers, naval architects and former captains, who have strong relationships with the main class societies including ABS, Lloyd’s Register, RINA, DNV-GL, and BV. Our surveyors are not influenced by brokers, buyers or the seller, our professional opinions are based on sound marine practices and years of experience in the yachting and maritime industries.

We regularly undertake surveys and audits across the world’s largest independent fleet and new build projects. The team distils decades of experience in running, refitting and managing luxury yachts, placing them in the best possible position to judge the operational, safety, and technical aspects of an owner’s asset.

A survey will bring transparency and security to any yacht purchase, highlighting structural flaws and identifying safety concerns. A survey can reveal issues that might go unnoticed by a regular periodical inspection, giving clients peace of mind that a yacht is fit for purpose prior to buying, selling or chartering.

Pre-purchase surveys not only assess an individual vessel, but how well that vessel is being operated. The Hill Robinson team will also estimate running costs, to give each owner the most accurate forecast.

A survey conducted by Hill Robinson is a prudent choice for any prospective owner, current owner or charterer. With an in-house team of more than 30 technical personnel and transparency at the heart of our approach, we present our clients with a complete and unbiased picture of the state of each yacht.”

Marco Rossi, Principal Surveyor, DPA

Hill Robinson’s dedicated corporate services division means client requirements can be met in a package that is as bespoke as the yacht itself. Getting the key decisions right, such as tax-efficient owning structures, vessel registration, VAT payments and fiscal management, will minimise the complexities of ownership, thus enhancing the pleasures.”

CORPORATE SERVICES

Fully licensed corporate service provider incorporation, management, and control of ownership structures.

Legislative compliance

VAT administration services

Multi-jurisdiction company incorporation and VAT registration

Comprehensive range of professional services

The owning company setup and structure for every yacht is unique and, in most cases, needs to facilitate compliance with EU VAT regulations, intended use of the yacht, and the owner’s expectations. By creating a corporate entity that suits the usage and status of an owner, we ensure that each yacht complies with complex industry legislation.

Our corporate services include company formation, provision of company directors and accountancy services. We manage VAT registration, administration and compliance, creating structures that will suit even the most diverse ownership needs.

Hill Robinson’s corporate services are provided through our licensed office in the Isle of Man, and our partners in various other jurisdictions.

With Hill Robinson’s diligent management and support, every element of a yacht’s operation will function with precision: safety, security, accounts, crew, procurement, maintenance, and environmental considerations

PROCUREMENT AND SPARES SOURCING WITH ECONOMIC EFFICIENCY

Procurement, optimise budget control and maintenance costs.

Competitive pricing

Fleet discounts passed directly to clients

Urgent spares where and when required

Hill Robinson has a dedicated in-house procurement team, committed to making sure our customers are always getting the most competitive prices. We source spares, supplies, equipment, tenders, artworks, and service any special procurement requests. We have long-term relationships with key suppliers, and we offer an end-to-end solution encompassing logistics, transport, and customs clearances.

Our clients benefit from the advantages of Hill Robinson’s purchasing power, which comes from buying for a fleet of yachts and results in better contracts with suppliers. That’s better prices, service, and quality. By consistently checking rates and availability, Hill Robinson is able to ensure owners and captains receive the best possible deal on items ranging from jet skis and exterior furniture to galley supplies and engine oil.

With Hill Robinson retaining full control of the purchasing process, we can ensure complete transparency. Payments are efficiently processed, with everything documented through auditable systems and approval processes.

“We are specialists in delivering what’s needed, where and when it’s needed. No request is too small, nor too large, and each receives the full attention and expertise of our team.”

Peter van Toor, Head of Procurement

24/7 support

Bandwidth easily purchased in monthly blocks

Tested aboard the world’s largest yachts

Flexible contracts that reflect your changing needs

Underwritten and administered by Hill Robinson

Hill Robinson provides the most reliable and cost-effective satellite broadband internet (VSAT) Airtime program on the market.

Our VSAT Airtime plan can be tailored to cater for a high-data-use crew or guaranteed for guest access. In the unlikely event of an outage, you won’t be placed in a queue – a dedicated Hill Robinson technical manager will maintain your internet service swiftly and without charge, wherever in the world you sail.

We offer a truly flexible solution to VSAT, with go-anywhere capabilities, fast connections, and cost-effective options.

AIRCRAFT MANAGEMENT AND CHARTER

Operational and technical management for helicopters and fixed wing aircraft

Full yacht and facility integration

Management of clients’ private aviation requirements

Bespoke charter services for private travel, corporate needs, and cargo

Procurement of helicopters and fixed wing aircraft

Crew training

Hill Robinson’s aviation department offers an enormous array of services and is your trusted partner for all aspects of aviation.

Aviation in its most comprehensive form has become an important pillar in the Hill Robinson portfolio of services, and is provided by the special projects team in the Isle of Man.

From specifying helicopter landing pads on superyachts and overseeing their integration during significant superyacht refits, to procuring bespoke aircraft in wider purchase acquisitions for our clients, our aviation department provides an end-to-end service.

Hill Robinson’s aviation team source and manage a mix of aircraft and can seamlessly integrate an aircraft fleet into a client’s organisation. Our full operational and technical management means we can specify aircraft to suit requirements, oversee builds, delivery, and certification, with confidence.

We train, employ and supply pilots, manage maintenance programmes and process auditing, providing our clients a solution for all their aviation needs.

When it comes to charter, we are well versed in both private and corporate air travel, as well as cargo and commercial freight.

We take care of the whole process; from start to finish and beyond.”

Karl Hartmann, Partner

“We personalise the recruitment process, ensuring that the right candidate is selected for the position.”

Susanne Jovanovic, Head of Hill Robinson Elite Recruitment

ATTRACT, GROW, AND RETAIN EXCEPTIONAL TALENT

Elite recruitment.

Experienced team of recruitment consultants who understand our client’s needs

Global support from six dedicated offices

Specialising in recruitment of crew and luxury estates staff

Comprehensive screening of all candidates

Whether aboard superyachts or onshore, finding the right team and establishing a successful dynamic is essential for the smooth operation and enjoyment of any asset.

Elite Recruitment, through its global team of experienced recruiters, partner with clients to source exceptional crew and staff members for some of the most iconic superyachts and prestigious residences in the world.

With client-centricity at the fore, our team take the time to understand the specific and unique requirements for every role. We understand the importance of having the right person in the right position, and utilise an extensive network of professionals to source world-class talent. We recruit highly skilled personnel who deliver best-inclass service.

To ensure we maintain and grow a broad talent pool, our team extend the same level of professional service to our candidates, supporting them throughout the process. From CV guidance and pre-placement preparation to career development and progression, Elite Recruitment is on hand to guide, coach, and advise.

Minimising crew turnover results in reduced running costs and maintaining consistency ensures that crew members are familiar with safety issues and protocol, as well as the unique requirements of an owner or regular guests.

An increasing number of crew appreciate the benefits of working on a Hill Robinson managed yacht, and the owners benefit from their dedication.

ELITE ACADEMY

End to end management of learning, from needs analysis to evaluation, a blended solution of in-person, online, and virtual learning.

Tailored programmes to meet client requirements and to industry standards

Personal and professional development to support career advancement and retention

Investing in people is a crucial part of attracting and retaining the right talent.

Elite Academy focuses on the development of crew and staff to cultivate exceptional service delivery, world-class hospitality standards and etiquette; ultimately elevating the guest experience onboard superyachts and within luxury estates.

We are uniquely positioned to offer a comprehensive variety of blended learning, encouraging peak performance and enriching culture. Our programmes support delegates throughout their career; from onboarding to role-specific training, hospitality programmes, coaching and leadership development.

Building more engaged, committed and accomplished teams, substantially improves the service experience delivered to clients and increases employee satisfaction, wellbeing, and longevity.

Elite Academy facilitates the development, delivery and evaluation of learning through an enhanced learning management system, leveraging 20+ years of industry knowledge and trusted partnerships with leading experts to deliver a memorable experience.

Investing in people is a crucial part of attracting and retaining the right talent”

Jane Stevenson, Chief People Officer

GLOBAL REACH

Around the world.

— Between our Gold Coast, Middle East and West Mediterranean, Western Europe and Eastern US Seaboard Office Network, we are able to offer round-the-clock coverage.

8 Quai Antoine 1er

Monte Carlo

MC 98000 Monaco

T +377 93 10 29 29 [email protected]

Office G50/3, Gold Coast City Marina

76-84 Waterway Drive, Coomera

Queensland 4209, Australia

T +61 755 731 764

[email protected]

Limassol Marina

P.O. Box 50160

3601 Limassol, Cyprus

T +357 25 025 750 [email protected]

Résidences du Port Vauban

17, Avenue du 11 Novembre

06600 Antibes, France

T +33 4 92 90 59 59

[email protected]

Isle of Man

Second Floor

14 Athol Street, Douglas

Isle of Man IM1 1JA

T +44 1624 622 523

[email protected]

C/ Porto Lotti

Viale San Bartolomeo 394 19126 La Spezia Italy

T +39 0187 532270

[email protected]

Saudi Arabia

Office 402, 4th Floor, Ibrahim Center

6942 King Abdulaziz Rd

3432 Ash Shati Dist, 23613 Jeddah

Kingdom of Saudi Arabia

T +966 12 644 4000

Avinguda de Gabriel Roca

37B Palma de Mallorca

07014 Baleares

T +34 971 675 888 [email protected]

201 Haverstock Hill

Belsize Park, London

NW3 4QG, United Kingdom

T +44 20 7443 5596

[email protected]

1845 Cordova Road, Suite 212

Fort Lauderdale FL 33316, USA

T +1 954 792 6112

[email protected]

hillrobinson.com

2010 Avenue B West Palm Beach

FL 33404, USA

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A Year of Growth With Hill Robinson Group

By Jenna Mehdi

The coronavirus crisis has caused destabilisation in almost every area of our lives, but perhaps nowhere has this been more profound than that of travel. This week, it is heartening to hear news of strength amongst some of the world leading yacht management & brokerage firms, as testament to the unerring durability of the yachting industry in a time of crisis. We shine a spotlight onto global yacht management firm Hill Robinson, as the company builds its senior management team and its HRCrew division reports the first quarter of 2020 to be its busiest yet.

To say Hill Robinson possesses a global reach would be something of an understatement. With a worldwide presence spanning from Florida through to Monaco and even Australia,  Hill Robinson’s admirable portfolio of services and impressive superyacht fleet make this firm a truly all-inclusive solution to every charter requirement imaginable.

Hill Robinson has firmly established itself as a reliable and prestigious charter management group, boasting an expansive fleet which includes the likes of 85.3m Bold , a show-stopper at the Monaco Yacht Show last year , and Abeking & Rasmussen 78.5m Amaryllis. Now Hill Robinson Group has successfully turned its hand to both the charter and brokerage spheres, acquiring Monegasque brand Moravia Yachting in 2016 to provide a seamless operation across the board. 

In line with ongoing expansion, Hill Robinson has naturally announced it is strengthening its management team by welcoming Tim Leese on board to the position of COO, while Kurt Fraser joins the group as Sales and Marketing Director.

Tim Leese brings with him a wealth of experience, spending years working for automotive companies Jaguar Land Rover and Rolls Royce Motors before moving over to the yachting industry. After establishing his success in yacht dealership in the Middle East and South East Asia, Tim Leese comments, '' Joining Hill Robinson as the COO is a great opportunity to use my combined experience in the luxury automobile industry… Hill Robinson is an exciting multifaceted business challenge for me going forward with fresh opportunities in all the vertical client sectors they have been so successful in as they grow .”

Joining Tim Leese as new recruit and heading up the Sales and Marketing for Hill Robinson Group will be Kurt Fraser. A familiar name to many in yachting, Kurt has spent the last five years as Marketing and Commercial director with leading yacht charter and sales brokerage businesses, bringing with him years of expertise to direct the strategic positioning of Moravia Yachting as an emerging boutique brokerage.

Kurt comments, " With the solid foundations built by the Partners and Directors of Hill Robinson, across practically all key areas in the superyacht client support arena, Hill Robinson and Moravia Yachting offer an exciting launch pad to reach out to our clients in new and refreshing ways. We want to focus on the way we make a difference when supporting our clients, especially in these changing and challenging times.”

Meanwhile, Hill Robinson Group has reported ongoing success across its breadth of services, as the HRCrew division saw its busiest ever quarter in the beginning of this year. Fully operational and continuing to place staff in positions ranging from 25m to 130m yachts - as well as some land-based  - HRCrew plays an important role in engaging young people across the world and helping the industry grow more accessible. 

From top level management to Captains and crew, Hill Robinson Group has defied the challenges of the current climate with perseverance and skill. As Nick Hill, founding partner, comments, ' 'Even with the new challenges of the 'new-normal' world with the Covid-19 epidemic we are firmly following our strategy of recruiting the best people to drive our business objectives forward.”

"Even with the new challenges of the 'new-normal' world with the Covid-19 epidemic we are firmly following our strategy of recruiting the best people to drive our business objectives forward." Nick Hill, Founding Partner Hill Robinson

"Even with the new challenges of the 'new-normal' world with the Covid-19 epidemic we are firmly following our strategy of recruiting the best people to drive our business objectives forward."

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Hill Robinson Yacht Management

Hill Robinson was created to manage the operational complexities of the world’s largest superyachts, bringing technical excellence to a full spectrum of services. Today, Hill Robinson offers specialised yacht management, project management, charter management, corporate services, crew placement, payroll and recruitment, plus a host of other services from VSAT to aviation.

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Alassia NewShips Management Inc.

Amoretti Armatori Group (M.E. Marittima Emiliana Spa & Marittima Etnea Srl)

AMOSUP (Philippines)

Anglo-Eastern

Anker Insurance Company n.v.

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Arka Global Marine Services LLC

Association ivoirienne de gerance des institutions sociales maritimes (aigism ivory coast).

Association of Malaysia’s Maritime Professionals (IKMAL)

Australian Seafarers Welfare Council

Avior Marine Inc.

Bahri Ship Management

Baze Technology

BERGE BULK MARITIME PTE LTD

Bernhard Schulte Shipmanagement

BP Shipping

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CleverPoint Marine

Coral Shipping Corp.

Diversity Study Group

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Evergas Ship Management Pte Ltd

Excelerate Technical Management

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Foreland Shipping Ltd

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International Transport Workers Federation (ITF)

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Isle of Man Ship Registry

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Klaveness Ship Management AS

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London P&I Club

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Maritime Training Institute (Pakistan)

Mayfair We Care Limited

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MF Shipping Group

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TURTLE GmbH

UK P&I Club

United Offshore Support GmbH

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Universal Marine Medical

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Hill Robinson provides a suite of specialised management services, sharing the responsibility for all aspects of yacht ownership and operation – from yacht management and project management for new builds and refits, to charter management, corporate services, and crew placement. With multilingual staff and a presence around the world, Hill Robinson is on call 24 hours a day, 365 days a year, and is committed to the highest standards of professionalism and integrity.

Hill Robinson was founded in 2000 by Nick Hill and Niall Robinson, and opened its first office in Antibes in 2001.  The company has its headquarters in Monaco, operates 12 international offices and employs over 200 personnel worldwide.

Part of the Hill Robinson Group, Moravia Yachting specialises in the sale, purchase and charter of superyachts. Responsible for some of the most significant transactions of recent years and operating with dedicated efficiency and discretion, our brokers’ sole focus is the client’s best interests.

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Hill Robinson

8 Quai Antoine 1er,4th Floor,Monte CarloMC 98000 Monaco

Tel: +377 9310 2929

Email: [email protected]

Website: https://hillrobinson.com/

Hill Robinson Yacht Management

Hill Robinson was specifically created to manage the operational complexities of the world’s largest superyachts, bringing technical excellence to a full spectrum of services. Today, Hill Robinson offers specialised yacht management, project management for new builds and refit, charter management, corporate services, crew placement, payroll and recruitment, plus a host of other services from VSAT to aviation.

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